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Class action suit possible against Mobclix for not paying indie developers


by Jeff Sherk

UPDATE May 18, 2013:
If you have not been payed by Mobclix and are interested in a Class Action suit then you need to go the following site:
http://www.mobclix-pay.us/

UPDATE April 30, 2013:
As of April 30, 2013 we have over $500,000 claimed as owing to the developers that have posted in the comments below, as well as another developer that told me he is owed over $100,000. However a couple days ago I received a check from Mobclix for the full amount owing to me, so obviously I am no longer going to need to be involved in a class action suit. But in order to facilitate the rest of you that still have an issue, please join:
(1) Mobclix Pay Us website: http://www.mobclix-pay.us/
(2) Skype group:
mobclixclassaction
(3) Google group: https://groups.google.com/forum/?fromgroups#!forum/mobclix-class-action
At the bottom of this post, I also added a sample copy of the letter and the invoice that I sent to Mobclix on April 1st. You can use these as a template if you want. Please note that I am not promising this will work and there is no guarantee it will work… I am simply sharing what worked for me.

WARNING:
If you press them for the money they owe you, they may DISABLE your account. Here is the email response I received:
I have a payment ready to be sent out for your account. Please provide us with a mailing address. We will also be turning off ad serving as well and disabling your account.
So make sure you have removed Mobclix SDK from your apps before you start to chase them for your money.

ORIGINAL POST…

Mobclix Inc (mobclix.com) is a mobile ad exchange network that was acquired by Velti (NASDAQ: VELT) in 2010. And I highly recommend you do NOT use them, because they won’t pay you!

As a game publisher, I integrated the Mobclix publisher SDK in some of my games last year (May 2012) in order to show banner ads to my users. Mobclix is then supposed to pay me for the ads impressions and ad clicks that I deliver in my games. Their Terms of Service state that they pay their publishers Net 90 after the end of each month. Now 90 days is certainly not a very fast payment cycle, but its what they offered and I agreed to it.

However it appears that they do not honor their own Terms of Service. I stopped using Mobclix on December 4, 2012 as they still had not made any payments to me that had met the Net 90 criteria for May, June and July.

We are now the end of March 2013 and I still have not received anything from them, with amounts overdue by 300 days.

Here is their response to my most recent attempt to contact them about it in early March 2013:
We have started issuing out August [2012] earnings in batches for those earning over $100+. You should expect a payment in the coming weeks if you’ve earning over $100+ during the August earning period.

August? Well what about my earnings from May, June and July? And what about the fact that everything up to the end of November meets the Net 90 day criteria?

They currently owe me over $2800, and I am also in touch with two other indie developers that are in a similar situation and are both owed over $2000 each.

We would like to start a class action suit against Mobclix, so please join the Mobclix Pay Us webste http://www.mobclix-pay.us/. There is also a SKYPE group (skype id: mobclixclassaction )  and Google Group you can join: https://groups.google.com/forum/?fromgroups#!forum/mobclix-class-action

Thanks

PS – Here are some of the responses I received from Mobclix when I asked about where my payments were:

October 25th, 2012 – “We issue payments on Net 90 (we’re running 2 months behind on net 90) of $100+. We will be issuing out June payments at the end of this month.”

December 4th, 2012 – “The invoices are being loaded as we speak.”

March 11th, 2013 – “We have started issuing out August earnings in batches for those earning over $100+. You should expect a payment in the coming weeks if you’ve earning over $100+ during the August earning period.”

April 1st, 2013 – Here are PDF versions of the sample letter and invoice that I sent to Mobclix at the beginning of April. Please note that I am not promising this will work and there is no guarantee it will work… I am simply sharing what worked for me.

- Sample Letter (PDF)

- Sample Invoice (PDF)


UPDATE May 18, 2013:

If you have not been payed by Mobclix and are interested in a Class Action suit then you need to go the following site:
http://www.mobclix-pay.us/

 

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70 Comments:

Want to leave a comment? Click HERE to scroll to bottom of page!
  • ADMIN says:

    Please note that COMMENTS are now closed, so please join the SKYPE group where you can discuss plans to move this class action ahead.
    Skype ID: mobclixclassaction

  • ADMIN says:

    I received a check from Mobclix for the full amount owing to me, so obviously I am no longer going to need to be involved in a class action suit. But in order to facilitate the rest of you that still have an issue, please join the SKYPE group (skype id: mobclixclassaction ) where you can discuss your plans to move this class action ahead! Please note that I am not promising this will work and there is no guarantee it will work… I am simply sharing what worked for me.
    WARNING: If you press them for the money they owe you, they may DISABLE your account. Here is the email response I received: “I have a payment ready to be sent out for your account. Please provide us with a mailing address. We will also be turning off ad serving as well and disabling your account.
    So make sure you have removed Mobclix from your apps before you start to chase them for your money.

  • ADMIN says:

    We are up over $500,000 now!

  • Andy says:

    They owe us in excess of $50,000. As we tick into May it will be more then that.

  • Broke... says:

    I have been with Mobclix 2.5 years and it was tough getting paid from the beginning. It seemed like they were getting better and then the big let down. As of yesterday I am owed a whopping $42,600 …sigh

  • Joe says:

    Here is the yahoo finance message board for mobclix’s parent company. Might be a great place to stop by and share your experience with the company.

    http://finance.yahoo.com/mb/VELT/

  • Joe says:

    I don’t see that being prevented from posting on their page is all that much of a threat. Realistically if someone was concerned they could create as many accounts as they like and post as many times as they want. At this point we simply need to dig up a class action attorney who would be excited about pursuing this. We also need to keep the pressure on them with the truth about their behavior.

    For starters here are a few places where developers can share their opinions on their experiences with mobclix

    http://www.youtube.com/user/TeamMobclix
    http://blog.velti.com/report-state-of-mobile-advertising-2012-year-in-review/
    http://www.mobileadcomparison.com/smaato-vs-mobclix/

  • ADMIN says:

    @joe – Somebody else in the comments below said they posted on their Facebook page about this post, and the message was deleted and they got banned from Mobclix page!

  • Joe says:

    The company is very sensitive about their facebook page and has been actively deleting posts pointing out this problem. It might be a good idea to apply some collective pressure by making the truth about their behavior public.

    Their facebook page is here for anyone interested in commenting on their experience with mobclix.

    https://www.facebook.com/mobclix

  • Joe says:

    $4000 so far over a 10 month period with not a single payment made to date. I am in on a class action as soon as a law firm announces one.

  • Isaac Herr says:

    They owe me $3000, I would be interested in a class action lawsuit as well.

  • ADMIN says:

    @corp – You can COPY and PASTE the text out of the PDF’s into Word document or text file.

  • Corp says:

    Please provide the source document of your letter and invoice. PDF cant be edited. Thanks

  • S.F. says:

    They owe me over $20000. Would be interested in a law suit.

  • ADMIN says:

    We are up over $450,000 now!

  • Drew says:

    They Owe us over $5,000

  • Boris S says:

    They owe me around USD $3300

  • adi says:

    Hi,

    They owe us over $2000 for every month from August 2012 till March 2013. Which comes to over $15000.
    We are in India. I don’t know how we can join a class action suit.
    Every time we mail, we get replies like waiting for accounting to get back.

  • Filipe says:

    They owe me around $20,000. Have a ticket opened for over 4 months complaining about this. The only response I get is: “We are waiting on accounting”.

  • owe_me says:

    They owe me $8,000+

  • Mike Chenault says:

    $900 here. Last invoice was for the month of August paid out in October.

  • Tim says:

    $4,000+ owed here.

  • Daniel says:

    Add me to the list. I’m a small fish, with Mobclix owing me just $1,600, but that is what class action suits are for, amirite?

    On top of that, despite me switching ad services in my app, all of the older versions of my app (probably 50% of logins) are still showing mobclix ads. I hope a lawsuit like this can take into account the lost revenue there (since they changed their SDK/policy), as well as the time and programming fees required for removing their SDK.

  • Ephraim says:

    I’m in. Mobclix currently owes me ~$10,000. They even stopped showing the revenue reports as well as the breakdown tab on my account.

  • jon_na_fun says:

    I’m in. I’m owed $2700

  • Mahou5x says:

    From Spain

    My last payment arrive on 6th February corresponding to June&July. Nothing was received since then.

    The amount they owe me since then is $10,500. Count me in to suit mobclix!

  • ADMIN says:

    Wow we are now up to $380,000 claimed as owing!

  • Leg10n says:

    I’m in, they owe me around $30,000 USD.

  • Corp says:

    They owe us more than USD$40,000 and counting. We are also several months behind.

    We were using their Open allocation to re-route our traffic to Admob, now they completely broke the Open allocation feature on older versions of their SDK. (See latest update on their website)

    This means that we are stuck feeding them ads without any alternatives for all previous builds out there unless we update to their latest SDK. This was probably done intentionally as well, trapping us developers from re-routing our ad traffic to other networks. We will be losing thousands more due to this.

  • Billy says:

    Would definitely be interested in pursuing this. Mobclix owes me approximately $10,000.

  • Chris Surawy says:

    Hello all. I was an iPhone developer at the start (based in the UK). Mobclix did pay for a while, when I asked for it. Now they have stopped and keep giving me the “in two weeks” line. I am owed about $1000 dating back a year. I am interested in joining and contributing to a class action lawsuit against Mobclix or its parent company Velti. I have turned off all Mobclix advertising to 100% custom ads that link to the app store for my other apps. I recommend everybody does the same, so Mobclix do not continue to get free advertising! You can do this on the Mobclix website.

  • Victor says:

    Still owed at least $5,000 by them, possibly more but their (likely intentional) terrible and inaccurate invoicing system is making it hard to quickly verify. Last communication was in February.

  • matt says:

    About $7500 owing since August 2012

  • Snguyen says:

    Approximately $2800 of unpaid earnings owing.

  • Moser says:

    Mobclix owes us for the period Sept.2012 – Dec 2012 a total of $6361 (this amount is due now and not yet paid.). Mobclix owes us for the period Jan – Mar 2013 a total of $4432. Would be interested in a class action lawsuit.

  • Luke says:

    $30,000 here. It’s been more than 6 months not getting pay.

  • Doug says:

    Mobclix owes me over $5,800 through March of 2013. The July 2012 payment was the last one I received as well.

  • ADMIN says:

    I will start looking for a lawyer later this week as I think we have quite a good case here with up to $246,000 owing now!

  • Dave says:

    Mobclix owes us $15,000 and we haven’t been paid. Anybody switch to another network that they like and are getting paid from?

  • Victor says:

    They owe me Over $6200. I got paid from June and July, but not August.

  • Stefan says:

    Around $13,000 from aug 2012 to march 2013.

  • ROLAR says:

    They owe us over 3k, still no word on payments yet.

  • ADMIN says:

    We are up to $209,000 owing now!

  • Dustin says:

    Add me to the list. I’m just north of $8,000 owed.

  • G says:

    Just over $9000 unpaid by Mobclix here.

  • David says:

    They owe me around $30,000 from aug 2012 to march 2013.

  • Anon says:

    Me too, they owe me over $50,000 USD from aug 2012 to Dec 2012. Jeff , please contact me.

  • ADMIN says:

    We just broke a $100k with over $112,000 now owing.

  • Interested says:

    I am owed $14,000 just through the end of December. Another $5,000 since the start of the year.

  • Pete says:

    They owe me $2,500 from 2012.

  • Ron Packard, Jr. says:

    I’ve been screwed about $22,000 – I’m in, yeah!!

  • Manoj says:

    We are also trapped with mobcix. Over 5k pending. Last payment was in January for July. We will welcome such a move and will definitely like to join.

  • Ruck says:

    I’ve called them out to see if they will respond and clean this up – http://www.imgrind.com/mobclix-not-paying-app-developers-allegedly/

  • ADMIN says:

    Up to $70,000+ now.

  • Bernd says:

    I posted a link to here on their fb page but they removed everything and blocked me

  • mikey says:

    Same here: they owe me $3000 now and still counting.

  • Karl says:

    Yes please, i’m in!

    They owe me about $2500

  • Warren says:

    Count me in. They owe me about $1,300.00.

    How can a publicly traded company do this without getting any bad press?

    Brutal

  • Tony says:

    Someone should post a link to this page on Mobclix’s Facebook page. :) Not me of course.

  • Rob says:

    I’m owed about $7,000 by them, would also be interested!

  • Mikhail says:

    They owe me more than $4,000. I had contact with their account manager. He made me promises every week for about one month. But now no one answering the phone…

  • Jay says:

    They owe me around $6,000. Put me down as interested as well.

  • EmailMe says:

    Dang! 17k, 10k! Thats a lot of money. I’ve been emailing support for months and months and get the same’ol answer. Ridiculous. Just FYI I am based in Costa Rica.

  • Bernd says:

    Totally interested! $10,000 pending here

  • Bernd says:

    Hi there. they owe us more than 10000$. Tweeted this posting, please use hashtag #mobclixdoesnotpay

    https://twitter.com/search?q=%23mobclixdoesnotpay&src=hash

  • Sjaak says:

    They owe me over $17,000 USD. I’d join a class action lawsuit any time (i’m based in the Netherlands).

  • Tony says:

    Mobclix owes us around $2200 from 2012. Very pissed off about how they are treating customers. Would definitely be interested in a class action lawsuit.

  • Alessandro says:

    I’m an italian developer and I’m using Mobclix since July 2012.
    My 2 apps scored a total amount of $360. Until now, nothing received yet..
    I’m very disappointed..

  • EmailMe says:

    I, too, have never been paid and I’m owed by Mobclix, however it’s a lot less (~$300)


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